Refund policy

RETURN & REFUND POLICY

(State Prosperity)

1. Company Information

Company name: State Prosperity
Company ID (IČO): 22500481
Registered office: Starobrněnská 334/3, 602 00 Brno, Czech Republic
Email: stateprosperity@proton.me

2. Scope

This Return & Refund Policy applies to all purchases made through our online store worldwide, with special provisions for customers located within the European Union.

3. Right of Withdrawal (EU Customers)

If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after you receive the goods.
To exercise this right, you must inform us via email or contact form.
After notifying us, you have another 14 days to return the goods.

4. Conditions for Returns

To be eligible for a return:

The item must be unused and in original condition
It must be returned in original packaging (if applicable)
Proof of purchase is required

We reserve the right to reduce the refund if the value of the goods has been diminished due to handling beyond what is necessary to establish the nature and functionality.

5. Refunds

Once your return is received and inspected:

We will issue a refund within 14 days from receiving your withdrawal request
We may delay the refund until we receive the goods or proof of return
Refunds will be made using the same payment method

For EU customers:

The refund includes the cost of standard delivery
Additional costs (e.g. express shipping) are not refundable

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:
- the product is defective, damaged, or incorrect
If we failed to inform you about return costs, we will cover them (EU law requirement)

7. Defective or Faulty Goods (EU Legal Guarantee)

Under EU law, you are entitled to a minimum 2-year legal guarantee.

If your item is defective:

You are entitled to repair, replacement, or refund
Return shipping costs are covered by us
You must notify us within a reasonable time after discovering the defect

8. Non-Returnable Items

The right of withdrawal does not apply to:

Custom-made or personalized products
Perishable goods
Sealed goods which are not suitable for return due to hygiene reasons if unsealed
Digital content after download or use

9. Late or Missing Refunds

If you haven’t received a refund:

Check your bank account
Contact your payment provider
If the issue persists, contact us at [doplníš email]

10. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us first.

11. Worldwide Customers (Outside EU)

For customers outside the European Union:

All sales are final. We do not accept returns or exchanges for change of mind or any reason other than as required by applicable law.

In the case of defective, damaged, or incorrect items, customers must contact us within a reasonable time after delivery and provide appropriate evidence (such as photos). If the claim is confirmed, we will offer a replacement or refund at our discretion.

Shipping costs, customs duties, and taxes are non-refundable, except where required by applicable law.