Terms of service
Terms and Conditions of Sale
State Prosperity
Effective date: 2 April 2026
1. Seller Information
Seller: State Prosperity
Company ID No. (IČO): 22500481
Registered office: Starobrněnská 334/3, 602 00 Brno, Czech Republic
Contact email: stateprosperity@proton.me
These Terms and Conditions of Sale (“Terms”) govern the sale of goods through the Seller’s online store.
2. Scope and Customer Status
These Terms apply to all purchases made through the Seller’s online store.
If you are a consumer, mandatory consumer protection laws applicable to you remain unaffected.
If you are purchasing in the course of your trade, business or profession, the provisions of these Terms that apply specifically to consumers do not apply to the extent permitted by law.
3. Products
3.1. The Seller offers clothing products, primarily T-shirts.
3.2. Product descriptions, sizes, colours, prices and availability are presented on the website. The Seller will make reasonable efforts to ensure that product information is accurate.
3.3. Minor differences that do not affect the nature, function or agreed characteristics of the goods do not constitute a defect.
4. Orders and Contract Formation
4.1. To place an order, the customer selects goods, adds them to the cart, completes the checkout form, reviews the order summary and submits the order by clicking the final order button.
4.2. Before submitting the order, the customer has the opportunity to identify and correct input errors.
4.3. Submission of an order constitutes an offer by the customer to conclude a purchase contract.
4.4. An automatic confirmation that the order has been received is not acceptance of the order.
4.5. The purchase contract is concluded when the Seller sends the customer an order acceptance or dispatch confirmation by email, unless the Seller expressly states otherwise in the confirmation.
4.6. The Seller may refuse or cancel an order before dispatch if:
(a) the goods are unavailable,
(b) there was an obvious pricing or listing error,
(c) the order appears fraudulent, abusive or unlawful, or
(d) the Seller cannot reasonably fulfil the order.
4.7. If the Seller cancels an order after payment has been made, the Seller will refund the amount paid without undue delay using the original payment method unless the parties agree otherwise.
4.8. The contract is concluded in the English language.
4.9. The concluded contract is stored electronically for record-keeping purposes and is not accessible to unrelated third parties. A customer may request confirmation of the concluded order from the Seller.
5. Prices and Payment
5.1. Prices are shown on the website and at checkout.
5.2. The total price payable by the customer, including applicable taxes and any delivery charges, is shown before the order is submitted.
5.3. For destinations outside the European Union, customs duties, import taxes and clearance fees may apply unless the website expressly states otherwise. Such charges are borne by the customer.
5.4. Available payment methods are shown at checkout.
5.5. Payment is due immediately upon submission of the order unless a different payment method or timing is expressly stated at checkout.
6. Delivery
6.1. The Seller delivers to the destinations offered at checkout.
6.2. Delivery methods and estimated delivery times are shown at checkout or in the order confirmation.
6.3. Unless a different delivery time is expressly agreed, the Seller will deliver the goods without undue delay and no later than 30 days from conclusion of the contract.
6.4. If the Seller fails to deliver within the agreed time, or within the period stated in clause 6.3 where no specific time was agreed, the customer may grant the Seller an additional period appropriate to the circumstances. If the Seller still fails to deliver within that additional period, the customer may terminate the contract. Where delivery by a specific date was essential and this was communicated before the contract was concluded, the customer may terminate immediately if that date is missed.
6.5. Risk of loss of or damage to the goods passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods. If the customer independently appoints a carrier not offered by the Seller, risk passes when the goods are handed over to that carrier.
7. Right of Withdrawal for EU Consumers
7.1. If you are a consumer in the European Union, you have the right to withdraw from the purchase contract within 14 days without giving any reason, unless a statutory exception applies.
7.2. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the goods.
7.3. To exercise the right of withdrawal, you must inform the Seller of your decision to withdraw by an unequivocal statement, for example by email, or by using the model withdrawal form attached below.
7.4. You must send back or hand over the goods without undue delay and no later than 14 days after you communicated your withdrawal.
7.5. Unless the Seller has agreed otherwise, you bear the direct cost of returning the goods.
7.6. If you validly withdraw, the Seller will reimburse all payments received from you, including the cost of the least expensive standard delivery offered, without undue delay and in any event no later than 14 days from the day the Seller is informed of your withdrawal. The Seller may withhold reimbursement until the goods are received back or until you supply evidence that you have sent them back, whichever is earlier.
7.7. Reimbursement will be made using the same payment method used for the original transaction, unless you expressly agree otherwise and provided that you do not incur any fees as a result.
7.8. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
7.9. For standard non-personalised T-shirts, reasonable try-on comparable to what would be possible in a physical shop is permitted. However, washing, extended wear, staining, odour, damage, removal of protective elements where applicable, or other handling beyond what is necessary may reduce the refund accordingly.
8. Exceptions to the Right of Withdrawal
8.1. The statutory right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised.
8.2. This clause is intended to apply, for example, to custom-made or personalised T-shirts produced specifically for an individual order. It does not apply to standard stock items merely because the customer selected an offered size or colour.
9. Defective Goods and Complaint Handling
9.1. The Seller is responsible for ensuring that the goods conform to the contract upon delivery and that they are free from defects in accordance with applicable law.
9.2. A consumer may exercise rights relating to a defect that appears within 24 months from receipt of the goods.
9.3. If a defect appears within 12 months from receipt, it is presumed that the goods were defective at the time of receipt unless this is incompatible with the nature of the goods or the defect.
9.4. A defect does not include normal wear and tear, damage caused by improper use, accidental damage, mechanical damage caused by the customer, or damage caused by washing, drying or care contrary to the care instructions.
9.5. If the goods are defective, the customer may contact the Seller at stateprosperity@proton.me and send the goods or complaint details to:
State Prosperity
Starobrněnská 334/3
602 00 Brno
Czech Republic
9.6. When making a complaint, the customer should provide:
(a) name and contact details,
(b) order number or proof of purchase,
(c) description of the goods,
(d) description of the defect, and
(e) the remedy requested.
9.7. The Seller will provide written confirmation of when the complaint was made, what the complaint concerns, and what remedy the customer requests.
9.8. The Seller will handle the complaint without undue delay, and no later than 30 days from the date the complaint is made, unless a longer period is expressly agreed with the consumer.
9.9. After the complaint is resolved, the Seller will provide confirmation of the date and manner of resolution, including confirmation of repair and its duration if applicable, or written reasons for rejection if the complaint is rejected.
9.10. If the goods are defective, the customer may be entitled, depending on the circumstances and applicable law, to repair, replacement, an appropriate price reduction, or termination of the contract.
9.11. The Seller will bear reasonable return shipping costs where the complaint is justified.
10. Non-EU Customers
10.1. If you are not a consumer in the European Union, the statutory EU right of withdrawal under clauses 7 and 8 does not automatically apply unless mandatory local law provides otherwise.
10.2. Any voluntary return rights offered by the Seller to non-EU customers must be expressly stated on the website, at checkout, or in a separate Return and Refund Policy.
10.3. Nothing in these Terms limits any mandatory rights granted to consumers under applicable local law.
11. Alternative Dispute Resolution
11.1. If you are a consumer and a dispute arises between you and the Seller, you may seek out-of-court dispute resolution with the competent ADR body.
11.2. For consumer disputes relating to sales of goods by a Czech trader, the competent ADR body is:
Czech Trade Inspection Authority (Česká obchodní inspekce)
Website: www.coi.cz
12. Limitation of These Terms
Nothing in these Terms excludes or limits rights that cannot be excluded or limited under applicable law, especially mandatory consumer protection rights.
13. Governing Law and Jurisdiction
13.1. These Terms and the purchase contract are governed by the laws of the Czech Republic, except to the extent that mandatory consumer protection law of another country applies and cannot be excluded.
13.2. If you are a consumer, you may also have rights to bring claims before the courts that have jurisdiction under mandatory applicable law.
13.3. If you are not a consumer, any dispute arising out of or in connection with these Terms shall be subject to the courts of the Czech Republic, unless mandatory law provides otherwise.
14. Contact
For customer service, complaints, withdrawal notices and legal notices, contact:
State Prosperity
Starobrněnská 334/3
602 00 Brno
Czech Republic
Email: stateprosperity@proton.me
Annex 1
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
State Prosperity
Starobrněnská 334/3
602 00 Brno
Czech Republic
Email: stateprosperity@proton.me
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Annex 2
Optional Defect Claim Form
(Customer-facing; recommended for easier complaint handling.)
Customer name: ______________________________________
Email / phone: ______________________________________
Address: ____________________________________________
Order number: ______________________________________
Date of receipt of goods: _____________________________
Product: ____________________________________________
Size / variant: ______________________________________
Description of defect:
Date defect first appeared: ___________________________
Requested remedy:
[ ] Repair
[ ] Replacement
[ ] Price reduction
[ ] Refund / termination of contract (where legally available)
Bank details for refund if applicable:
Date: ____________________
Signature: __________________________________
Annex 3
Complaint Receipt / Complaint Record
(Seller-facing; use when a complaint is received.)
Complaint reference number: _________________________
Date complaint received: ____________________________
Customer name: ____________________________________
Contact details: ___________________________________
Order number / proof of purchase: ___________________
Goods complained about: ____________________________
Description of defect:
Customer’s requested remedy:
Attachments / received goods:
The Seller confirms that the complaint was received on the date above.
Received by: __________________________________
Signature / stamp if used: ______________________
Annex 4
Complaint Resolution Confirmation / Rejection Notice
(Seller-facing; issue after complaint handling.)
Complaint reference number: _________________________
Date complaint received: ____________________________
Date complaint resolved: ____________________________
Customer name: ____________________________________
Goods concerned: __________________________________
Outcome:
[ ] Repaired
[ ] Replaced
[ ] Price reduced
[ ] Refund provided
[ ] Complaint rejected
Details of resolution:
If repaired, describe the repair and duration:
If rejected, written reasons for rejection:
Refund amount and payment date if applicable:
Issued by: ____________________________________
Date: ________________________________________